---
title: Whitelabel
slug: whitelabel
docTags: 
createdAt: 2021-07-11T21:48:04.000Z
---

:::hint{type="info"}
**Heads up**! Keeper Docs is now deprecated, and this page is not maintained. Please visit [Keeper's Help Center](https://help.keeper.app/en/) at [help.keeper.app](#) for the latest docs and guides.
:::



Enabling whitelabel in Keeper allows you to do the following:

- Host the Client Portal at a subdomain of your own URL (e.g., [clients.mypracticename.com](#) )
- Replace the default coloration with your brand colors.
- Add your logo to the client portal.
- Send emails through Keeper with your own email (rather than from questions\@keeper.app ). 

***

## Keeper Default Client Portal



![](https://api.archbee.com/api/optimize/V98Zxq8gBNrR0oYJB0GrN/8dxAuE0pYcUYuD3HUi6ru_default-portal.png)



## A Whitelabeled Client Portal



![](https://api.archbee.com/api/optimize/V98Zxq8gBNrR0oYJB0GrN/VCYZSOc_fat-HAnpiWE81_whitelabel-portal.jpeg)



### Enabling Whitelabel

If you would like to enable whitelabel for your practice, please reach out to us on Intercom (in-app chat) or over email.

***

## Whitelabel setup instructions

To setup your Client Portal to work on your own domain, you need to add a **CNAME record** to your **Domain Name Servers** that points to Keeper's proxy server.

This allows a link like [clients.mypracticename.com](#) to host content that lives on Keeper's servers, which is what you need to do to set up the Client Portal.

To set this up:

1. **Go to wherever your DNS is hosted**. 
   - Commonly, this is where you bought your domain (like GoDaddy), although it can also be where you host your website (like Wix)
   - If you don't know where this is, you can use tools like [Google Dig](https://toolbox.googleapps.com/apps/dig/#NS/) to tell you
2. **Add a CNAME record** to your Domain Name Servers with the following configurations:
   - host (subdomain) = clients
   - value (points to)   = **small-water-8854.fly.dev**
3.

:::hint{type="success"}
### Note on host / subdomain 

This does not have to be clients. It can be anything you want, like portal, or questions. Clients is the most common choice for most Keeper practices.
:::



Here are some specific instructions for some common nameserver hosts:

- [Google Domains](https://support.google.com/domains/answer/3290350?hl=en#zippy=%2Cadd-a-resource-record)
- [GoDaddy](https://www.godaddy.com/help/add-a-cname-record-19236)
- [Bluehost](https://www.bluehost.com/help/article/dns-management-add-edit-or-delete-dns-entries)
- [Dreamhost](https://help.dreamhost.com/hc/en-us/articles/360035516812-Adding-custom-DNS-records)
- [Wix](https://support.wix.com/en/article/adding-dns-records-in-your-wix-account)
- [Squarespace](https://support.squarespace.com/hc/en-us/articles/360002101888-Adding-custom-DNS-records-to-your-Squarespace-domain)
- [Namecheap](https://www.namecheap.com/support/knowledgebase/article.aspx/9646/2237/how-to-create-a-cname-record-for-your-domain/)
- [Siteground](https://www.siteground.com/kb/manage-dns-records/)
- [Wordpress](https://wordpress.com/support/domains/connect-subdomain/)
- [Cloudflare](https://support.cloudflare.com/hc/en-us/articles/360019093151-Managing-DNS-records-in-Cloudflare) (make sure to disable Proxying)

:::hint{type="warning"}
### Troubleshooting

Having trouble with any of this? Write into our in-app chat and we'd be happy to help you out!
:::

***

## Customizing the Client Portal

Once whitelabel is enabled, you can customize the portal by doing the following:

1. Click the **Practice Settings** wheel 
2. Click **Client Portal** 
3. Click **Branding**

![](https://api.archbee.com/api/optimize/V98Zxq8gBNrR0oYJB0GrN/mz25L69VSW8UGeaefBXkw_customize-the-portal.gif)