---
title: General Account Setup
slug: general-account-setup
docTags: 
createdAt: 2022-02-05T01:50:29.000Z
---

:::hint{type="info"}
**Heads up**! Keeper Docs is now deprecated, and this page is not maintained. Please visit [Keeper's Help Center](https://help.keeper.app/en/) at [help.keeper.app](#) for the latest docs and guides.
:::

#

# User setup

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### How do I add a new user? 

1. Click the **Practice Settings** wheel
2. Click **Manage Users**
3. Click **New User**



![](https://api.archbee.com/api/optimize/V98Zxq8gBNrR0oYJB0GrN/PQVOTyu1JNwCWA86ahKrX_image.png)

*All Keeper plans include unlimited users. Read more about different user types here: *[Permissions and Access Controls](docId\:bvtSLg1OBP4oExrZfZMcD) 
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### How do I delete a user?

1. Click the **Practice Settings **wheel
2. Click **Manage Users**
3. Choose the user you want to delete
4. Click **Delete User**
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***

## Password FAQ

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### How do I reset my password?

1.
2. Click **Forgot Password?**
3. Click **Reset password for \[email]**
4. You should receive an email with a link to reset your password
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### How do I send a new password reset link for a user?

1. Click the **Practice Settings **Wheel in the top right-hand corner
2. Click **Manage Users**
3. Find the user whose password you want to reset
4. Click **Send Login Reset** link
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## Client setup

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### How do I add a client?

To add a client, click the **Add Another Client** button on the Client List page





![](https://api.archbee.com/api/optimize/V98Zxq8gBNrR0oYJB0GrN/yEVOSgqegRqFP7C59cMGh_add-client.jpeg)


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### How do I delete a client?



1. Go to the **Client List**
2. Click the **More Information** button next to the client you want to delete
3. Click **Delete Client** in the bottom right-hand corner 

*Note: Only Super/Practice Admins can delete clients*

**

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This action cannot be undone!
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### How do I rename a client?



1. Click the **Practice Settings** wheel
2. Click **All Client Settings**
3. Click the **Edit** button below your client's name



![](https://api.archbee.com/api/optimize/V98Zxq8gBNrR0oYJB0GrN/Cj2CN_CKkYtWiNnDPRZYE_image.png)



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Clients can only be renamed by Super/Practice Admins
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***

## Email FAQ

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### How do I change my email address?

To change your email address, go to your **user settings** and click **Edit Email**

****

![](https://api.archbee.com/api/optimize/V98Zxq8gBNrR0oYJB0GrN/KsVluCsYdyrIFI61X1KGL_image.png)
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### My email has become disconnected, how can I reconnect it?

To reconnect your practice email:

1. Go to the **Practice Settings** wheel
2. Click **Client Portal**
3. Click **Branding **
4. Click **Practice Email**
5. Click C**onnect Email** and reconnect your email integration



![](https://api.archbee.com/api/optimize/V98Zxq8gBNrR0oYJB0GrN/UanQ24YwJURoMah3yVj38_image.png)
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### I subcontract for another bookkeeper. Is there a way to have two accounts with the same email address?



You can have another account with the same email, but you need to use a slight workaround.



If you add a plus sign in your email address, Keeper will treat the email as unique, while also sending all emails to the same email address.



This works because mail clients [ignore anything that comes after a plus](https://gmail.googleblog.com/2008/03/2-hidden-ways-to-get-more-from-your.html).



For example, if you have an account under firstname\@example.com, you can add another account with the email address firstname+1\@example.com, and all emails send to firstname+1\@example.com will still go to the firstname\@example.com inbox.
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***