---
title: Follow-up Question
slug: follow-up-question
docTags: 
createdAt: 2021-08-11T03:09:08.000Z
---

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:::



Sometimes when your clients respond to your questions, you need to follow up for more information. Maybe their initial response was insufficent to correctly classify a transaction, or maybe now you need a document like a W9 from them.

This is exactly what follow-up questions are for in Keeper. A follow-up question will turn your conversation into a thread, add a new question to the bottom, and mark the question as unanswered / requiring feedback from your client in their Client Portal.

To add a follow-up question, click your original question, then click the **Respond** button, and add your follow-up question.

## Video Overview

::embed[]{url="https://vimeo.com/585624003/b0bfb02f62"}